Latest posts

Notes on code and the things I build.

Enable Navigation for Customer Insights - Journeys form

Nov 15, 2025

In Dynamics CRM products, I'm not sure why the Microsoft Product Team isn't enforcing the same UI languages across platforms. For example, in the Customer Insights - Journeys form, they decided to hide the Command and Navigation Bar. Because of this "initiative", it causes some...

Modernizing Audit Summary History using Generative Pages (Preview)!

Oct 25, 2025

In Customer Insight, if you enable audit capability for the Journey table, the only way to view the audit history is through a backend operation or by using the "/tools/audit/audit_details.aspx" page. This page was introduced so long ago, and it is tough to navigate, as we need...

Customer Insights: Get Email Delivery and Interaction Details of Journey

Sep 13, 2025

I got asked by a customer how to get the interaction details of the Journey. By default, in the Journey that is on the status of Going Live or Completed, we can click on the Delivery funnel button to see the drill-down of the information: Delivery funnel information Then, it will...

Customer Insights: Export All Form Submissions

Aug 31, 2025

Today's blog post will focus on how to export form submissions for Customer Insights - Dynamics 365. When we publish an event in Customer Insights and want to export the registration list for internal use, the data format itself is not user-friendly. Usually, we prefer CSV or any...